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Old June 22nd, 2017, 11:28 PM   #1
Machine
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Exclamation Anybody know how to get in touch with Detroit Skate Factory

Like the title says, trying to get status on an order placed with DSF.

Ordered a set of Red Demirojo Tire 92/96a 1 Full Width 44.5mmx62mm back on 06/12 via the website, ended up shelling out 92 bucks for the tires.

Order has been sitting at, "We've accepted your order, and we're getting it ready. Come back to this page for updates on your order status." ever since with no change in status and no tracking information sent out.

Sent e-mail a few days ago to sarah@fasterskates.com asking for status, no response.

Called a couple days ago and left voicemail with Sarah, no response.

Just called moments ago, voicemail again.

Anybody know how to get in touch with someone who's a rep for Detroit Skate Factory?

I was hoping to have a new set of wheels on my skates before my Vegas trip, hence ordering back on 6/12, but I leave for Vegas tomorrow so that's obviously not going to happen.

Thought I'd check here before starting the chargeback claim process on PayPal to recover most of the 92 dollars I've already spent.

On a related note, if Faster/DSF tires are no longer an option for my Fanjet reproduction hubs, where are people reliably buying their tires these days?

The Anabolix tires I've been running the last several years are way long in tooth despite regularly rotating my wheels and need to be replaced badly.

Thanks,
-Mike-
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Old June 23rd, 2017, 05:18 AM   #2
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Default You can try her on Facebook

Here is Sarah Hipel Facebook https://www.facebook.com/sarah.hipel

For you wheels contact Michael Elsbury here he is the New Owner of Anabolix https://www.facebook.com/michael.elsbury
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Old June 23rd, 2017, 08:51 PM   #3
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Originally Posted by the california kid View Post
Here is Sarah Hipel Facebook https://www.facebook.com/sarah.hipel

For you wheels contact Michael Elsbury here he is the New Owner of Anabolix https://www.facebook.com/michael.elsbury
Thanks, I sent her a message on Facebook. We'll see how that goes.

If I can't get replacement tires I'll just buy 'regular' wheels and stay away from the fly-by-night custom **** in the future.
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Old June 23rd, 2017, 10:01 PM   #4
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Just buy scotts wheels youll only need 1 set.
But you will buy 6 or 7 sets
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Old June 28th, 2017, 08:26 PM   #5
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Last edited by Machine; July 26th, 2017 at 05:12 PM.
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Old July 26th, 2017, 05:12 PM   #6
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Today PayPal finally put the 92 dollars back in my account for the order I placed with Detroit Skate Factory for a set of wheels on June 12th.

A word of caution: I would not order anything from Detroit Skate Factory, you will not receive your product.

Quote:
----------------------------------------------------------------------
Resolution of Your Case: #PP-005-935-455-365
----------------------------------------------------------------------

We have concluded our investigation into your case and have decided in your
favor.

We were able to recover $92.00 USD and this amount has been credited to
you. Please allow five business days for this adjustment to be posted.

If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
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Old July 27th, 2017, 01:32 PM   #7
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Originally Posted by jackbkwikn View Post
Just buy scotts wheels youll only need 1 set.
But you will buy 6 or 7 sets
Tried, but no luck so far. Anabolix is local and skate local rinks and have wheels available for test so going that route now.
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Old July 29th, 2017, 11:32 PM   #8
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Originally Posted by Dekindy View Post
Tried, but no luck so far. Anabolix is local and skate local rinks and have wheels available for test so going that route now.
It's the same urethane, so you didn't lose anything. Unless maybe you have FanJet hubs or something. I don't know if the new Anabolix is doing those.

And there's lots to be said for local.
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